Return/Exchange/Cancellation Policy


An item can be exchanged within 14 weekdays if the item is eligible for exchanging. Exchanging is only available for domestic orders unless the customer who places an international order agrees to cover all extra fees such as taxes, the shipping costs, etc.

The customer should denote the product code and the size (for shoes) of the item he/she demands on the return/exchange form.
The exchanging item will be shipped within 24 hours after the ordered item arrives in return/exchange address written below.
Color and/or size exchanges can be made maximum 2 times. Even though the customer exchanged an item 2 times, it is still possible to return the item if the item is eligible for return.

If the item which the customer wants to exchange is out of stock, the exchange can be done with another item. In this case, the price difference between the ordered item and the exchanging item will be considered.
An item can be returned within 14 weekdays if the item is eligible for return.
The earrings cannot be returned or exchanged due to health regulations.
To be eligible for a return or an exchange, the item(s) must be unused and in the same condition that the customer received them. The item(s) must be in the original packaging. The package must be unharmed.


If the item(s) is(are) eligible for a return or an exchange, the customer should contact our customer care line or send an e-mail to musterihizmetleri@ilvi.com.

The customer should fulfill the return/exchange form at the back of the invoice and send the item with the invoice to the address written below.

"Halaskargazi Mah. Valikonağı Cad. Pınarbaşı Apt. No: 55/A PK: 34371 Nişantaşı - Şişli / İstanbul / Türkiye"

Returns and exchanges must be sent with Yurtiçi Kargo for domestic orders, otherwise the shipping costs will be charged to the customer.
The shipping costs for international orders are nonrefundable for returns and cancellations and will be deducted from the refund. The shipping cost of the package shipping back to Turkey is also belongs to the customer.

The item will be inspected by our Quality Control Department as soon as it arrives in return/exchange address.
 If the return is approved, the refund will be issued to the customer’s original method of payment on the first friday after approval and the refund will be displayed within 3 days of approval.
Legal fees, taxes, or other expenses will be deducted from the refund, if there any.


The customers who paid cash on delivery, which is only available for domestic orders, or via bank transfer, should denote their bank account information in the return/exchange form in order to get the refund.

For domestic refunds, it may take up to 3 days according to the method of payment and bank transfer policies.

For international refunds, it may take up to 14 days according to the method of payment and bank transfer policies.

The order can be cancelled for free if the status of the order is PRE ORDER or PROCESSING which means the order has not been SHIPPED yet.