International Orders


•      The international orders will be shipped within 2 business days right after an order is placed.

•     The accepted payment methods for international orders are credit card and bank transfer. The bank transfer should be done within 3 days for a valid order and it is a must to add the order number. 

•     Pay in monthly installments option is not available for international orders.

•     The customers can order any item with free shipping. In case of cancelling the order or returning the item(s) and package getting lost in transit, the shipping costs are nonrefundable and will be deducted from the refund. The shipping cost of the package shipping back to Turkey is also belongs to the customer.

•     Since it depends on the distance between Turkey and the destination country and also the shipping company’s delivery policy, it may take up to 7 business days with DHL and B2CDirect, 21 business days with PTT.

•     Orders can be tracked on ‘‘My Orders’’ tab under ‘‘My Account’’ section.

•     Since we send shipments DDU, extra tax fees may be charged to the customer due to the destination country’s customs and/or importing policy, thus the order may get stuck in the customs office until the customer pays the fees. The responsibility of the delivery belongs to the customer after the goods are landed on the destination country, therefore the customer must follow the procedures and rules of related customs office and Ministry of Trade in order to receive the order.
•     Customs Offices demand us to denote the value of the order on the package. We also want to inform our customers that the customs inspectors have the authority to decide to deliver or not to deliver the package to the customer and rarely there may be delays on delivering due to customs office’s policy.

•     Item(s) can be returned/exchanged within 14 business days. Exchanging is only available for domestic orders unless the customer who places an international order agrees to cover all extra fees such as taxes, the shipping costs, etc. 

•     The earrings and the shoe care products cannot be returned/exchanged due to health regulations.

•     To be eligible for a return/exchange, the item(s) must be unused and in the same condition that the customer has received them. The item(s) must be in the original packaging. The package must be unharmed. 

•     If the item(s) is(are) eligible for a return/exchange, the customer should contact our customer care line or send an email to global@ilvi.com or musterihizmetleri@ilvi.com. 

•     The customer should fulfill the return/exchange form at the back of the invoice and send the item with the invoice to the address written below.
                       "Halaskargazi Mah. Valikonağı Cad. Pınarbaşı Apt. No: 55/A PK: 34371 Nişantaşı - Şişli / İstanbul / Türkiye" 

•    The item will be inspected by our Quality Control Department as soon as it arrives in return/exchange address.

•     If the return/exchange is approved, the refund will be issued to the customer’s original method of payment within 5 week days of approval. Legal fees, taxes or other expenses will be deducted from the refund, if there any.

•     The customers who paid via bank transfer, should add their bank account information in the return/exchange form in order to get the refund.

•     For international refunds, it may take up to 14 days according to the method of payment and bank transfer policies.

•     The order can be cancelled for free if the status of the order is PRE ORDER or PROCESSING which means the order has not SHIPPED yet.