1- Deficient/broken/faulty item(s) can be returned within 14 weekdays. Deficient/broken/faulty item(s) can be shipped back to us for free with Company Return Code: 464184069 via Yurtiçi Kargo for domestic orders, otherwise the shipping costs will be charged to the customer.
2- The item(s) will be inspected by our Quality Control Department as soon as it arrives in return/exchange address. If the item(s) identified as deficient/broken/faulty, the item(s) will be exchanged or the refund will be issued to the customer’s original method of payment due to the customers demand. Refunds will be issued on Fridays.

1- Item(s) can be returned within 14 weekdays.
2- Item(s) can be exchanged within 14 weekdays. Exchanging is only available for domestic orders unless the customer who places an international order agrees to cover all extra fees such as legal fees, taxes, the shipping costs, etc.
3- To be eligible for a return or an exchange, the item(s) must be unused and in the same condition that the customer received them. The item(s) must be in the original packaging. The package must be unharmed.
4- The earrings cannot be returned/exchanged due to health regulations.
5- If the item(s) is(are) eligible for a return or an exchange, the customer should create a return/exchange request on “My Account” section, contact our customer care line or send an e-mail to global@ilvi.com. The customer should denote the reason of returning or the product code and the size (for shoes) of the item he/she demands for exchanging on the return/exchange request.
6- Then the customer should send the item with the invoice to the address written below. "Halaskargazi Mah. Valikonağı Cad. Pınarbaşı Apt. No: 55/A PK: 34371 Nişantaşı - Şişli / İstanbul / Türkiye"
7- The item(s) can be shipped back to us for free with Company Return Code: 464184069 via Yurtiçi Kargo for domestic orders of 150 TRY and above. The shipping costs for domestic orders below 150 TRY, The shipping costs are nonrefundable for returns and cancellations and will be deducted from the refund.
8- The shipping costs for international orders are nonrefundable for returns and cancellations and will be deducted from the refund. The shipping cost of the package shipping back to Turkey is also belongs to the customer.
9- The item(s) will be inspected by our Quality Control Department as soon as it arrives in return/exchange address.
10- If the exchange is approved, the exchanging item will be shipped within 24 hours after the ordered item arrives in return/exchange address written below. Color and/or size exchanges can be made maximum 2 times. Even though the customer exchanged an item 2 times, it is still possible to return the item if the item is eligible for return. The shipping costs of 3rd exchange will be charged to the customer. If the item which the customer wants to exchange is out of stock, the exchange can be done with another item. In this case, the price difference between the ordered item and the exchanging item will be considered.
11- An order can be cancelled for free if the status of the order is PRE ORDER or PROCESSING which means the order has not been SHIPPED yet.

1- Our return/exchange policy may vary for each campaign. Thus, detailed information can be provided from our customer care line +90 0212 234 41 47.
2- All items purchased on sale campaigns, such as Buy 1 Get 1 For Free, Buy 3 Pay For 2, 50% Discount oh the 2‘nd Item, etc. must be returned.
3- Refund cannot be issued as cash for the free product on Buy 1 Get 1 For Free campaign.

1- If the return is approved, the refund will be issued to the customer’s original method of payment. The refund will be issued on Fridays. Legal fees, taxes, or other expenses will be deducted from the refund, if there any.
2- The customers who paid on delivery (only available for domestic orders) or via bank transfer, should denote their bank account information in the return/exchange request in order to get the refund.
3- Service charge of 5,00 TRY on pay delivery, which will be transfered to the shipping company, is nonrefundable and will be deducted from the refund in case of returns.
4- For domestic refunds, it may take up to 3 days due to the method of payment and bank transfer policies. For international refunds, it may take up to 14 days due to the method of payment and bank transfer policies.

1- As determined by bank, the refund will be isssued to the credit card monthly according to your monthly installment plan.

1- If the refund will not be displayed within 3 weekdays of approval for domestic orders and 14 weekdays of approval for international orders, the customer should contact his/her bank directly.

1- The customers can contact our customer care line +90 212 234 41 47 in order to cancel his/her order. An order can be cancelled for free if the status of the order is PRE ORDER or PROCESSING which means the order has not been SHIPPED yet.