1- If the return is approved, the refund will be issued to the customer’s original method of payment. The refund will be issued on Fridays. Legal fees, taxes, or other expenses will be deducted from the refund, if there any.
2- The customers who paid on delivery (only available for domestic orders) or via bank transfer, should denote their bank account information in the return/exchange request in order to get the refund.
3- Service charge of 5,00 TRY on pay delivery, which will be transfered to the shipping company, is nonrefundable and will be deducted from the refund in case of returns.
4- For domestic refunds, it may take up to 3 days due to the method of payment and bank transfer policies. For international refunds, it may take up to 14 days due to the method of payment and bank transfer policies.