International Orders
• The international orders will be shipped within 24 hours right after an order is placed.
• The accepted payment methods for international orders are credit card and bank transfer. The bank transfer should be done within 3 days for a valid order and it is a must to add the order number.
• Pay in monthly installments option is not available for international orders.
• For PTT deliveries; the shipping is free. For DHL deliveries; The shipping cost will be calculated due to the selected shipping address and will be displayed on checkout page. In case of cancelling the order or returning the item(s) and package getting lost in transit, the shipping costs are nonrefundable and will be deducted from the refund. The shipping cost of the package shipping back to Turkey is also belongs to the customer.
• Since it depends on the distance between Turkey and the destination country and also the shipping company’s delivery policy, it may take up to 2-5 business days with DHL and 7-20 business days with PTT.
• Orders can be tracked on ‘‘My Orders’’ tab under ‘‘My Account’’ section.
• Since we send shipments DDU, extra tax fees may be charged to the customer due to the destination country’s customs and/or importing policy, thus the order may get stuck in the customs office until the customer pays the fees. The responsibility of the delivery belongs to the customer after the goods are landed on the destination country, therefore the customer must follow the procedures and rules of related customs office and Ministry of Trade in order to receive the order.
• Customs Offices demand us to denote the value of the order on the package. We also want to inform our customers that the customs inspectors have the authority to decide to deliver or not to deliver the package to the customer and rarely there may be delays on delivering due to customs office’s policy.
• Exchanging and returning are only available for domestic orders.
• Earrings, bracelets, rings, necklaces, socks, hats, scarves, shawls, pareos, foulards, bandanas, beach towels, gloves, headbands, hair ties, neckties, neck warmers, handkerchieves, clutches and shoe care items cannot be returned/exchanged due to health regulations.
• For international refunds, it may take up to 14 days according to the method of payment and bank transfer policies.
• The order can be cancelled for free if the status of the order is PRE ORDER or PROCESSING which means the order has not SHIPPED yet.